Volume 4, Issue 4 (Spring 2019)                   SJNMP 2019, 4(4): 15-29 | Back to browse issues page

XML Persian Abstract Print


1- Department of Nursing faculity, Bandar Abbas Branch, Islamic Azad University, Bandar Abbas, Iran.
2- Kashan university of medical science , Taghadosi_m@kaums.ac.ir
3- Torbat Heydarieh University of Medical Sciences
Abstract:   (7162 Views)
Background & Aims: Nurse-patient communication is one of the important factors in providing high-quality nursing care. Therefore, recognition of barriers to this type of communication is of paramount importance. This study aimed to evaluate and review the challenges of nurse-patient communication in Iran.
Material & Methods: In this research, Iranian articles published were derived from the databases of MagIran, SID, PubMed, Web of Science, Scopus, and Google Scholar using the keywords of nurses, clients, patients, and communication.
Results: In total, we assessed 10 qualitative and 4 quantitative articles. It is notable that four articles were published in foreign journals while 10 papers were published in domestic journals. Results were indicative of disagreements and agreements between the views of nurses and patients in determining the barriers to communication. The challenge of establishing nurse-patient communication was classified in four areas of individual and social factors, occupational features, clinical conditions of patients and environmental factors.
Conclusion: Considering the establishment of an important aspect of nursing care by creating communication, it is essential to address and eliminate the challenges by healthcare managers through proper planning. Evidently, improved nurse-patient communication will enhance the quality of service provided by nurses and positively affect the diagnosis, treatment, and qualitative improvement of nursing cares.
Full-Text [PDF 814 kb]   (7786 Downloads)    
Type of Study: Review | Subject: General
Received: 2018/10/20 | Revised: 2019/06/30 | Accepted: 2018/12/27 | Published: 2019/10/24 | ePublished: 2019/10/24

References
1. Sethi D, Rani Mk. Communication Barrier in Health Care Setting as Perceived by Nurses and Patient. Inter J Nurs Edu. 2017;9(4):30-35. [DOI:10.5958/0974-9357.2017.00092.7]
2. Fleischer S, Berg A, Zimmermann M, Wüste K, Behrens J. Nurse-Patient Interaction and Communication: A Systematic Literature Review. Public Health J. 2009;17(5):339-53. [DOI:10.1007/s10389-008-0238-1]
3. Sheldon Lk, Barrett R, Ellington L. Difficult Communication in Nursing. Nurs Scholarship J. 2006;38(2):141-47. [DOI:10.1111/j.1547-5069.2006.00091.x]
4. Shafipour V, Mohammad E, Ahmadi F. Barriers to Nurse-Patient Communication in Cardiac Surgery Wards: A Qualitative Study. Global Health Sci J. 2014;6(6):234- 44. [DOI:10.5539/gjhs.v6n6p234]
5. Ghiyasvandian S, Zakerimoghadam M, Peyravi H. Nurse as a Facilitator to Professional Communication: A Qualitative Study. Global J Health Sci. 2015;7(2):294-303. [DOI:10.5539/gjhs.v7n2p294]
6. Gibson-Mee S. Communication Skills to Improve Clients' Experiences of Hospital. Learn Disabil Pract (Through 2013). 2011;14(9):28-35. [DOI:10.7748/ldp2011.11.14.9.28.c8808]
7. Sheldon Lk. Communication for Nurses: Talking with Patients. 3th Edition ed: Jones & Bartlett Learning; 2009.
8. Sadeghi Shermeh M, Amiri H, Karimi Zarchi A, Bahari F, Binesh A. Effectiveness of Communication Training as a Solution to the Communication Skills of Nurses. Iranian J Milit Med. 2013;14(4):269-75. [Persian]
9. Rostami H, Mirzaei A, Golchin M. Evaluation of Communication Skills of Nurses from Hospitalized Patients'perspective. Urmia Nurs Midwifery Fac J. 2012;10(1):27-34. [Persian]
10. Hemmati Maslakpak M, Sheikhi N, Baghaie R, Sheikhbaklu M. Study the Performance of Nurses Communication with Patients in Special Education and Non-Teaching Hospital, Urmia. Urmia Nurs Midwifery Fac J. 2012;10(2):286-94. [Persian]
11. Loghmani L, Borhani F, Abbaszadeh A. Factors Affecting the Nurse-Patients' Family Communication in Intensive Care Unit of Kerman: A Qualitative Study. Caring Sci J. 2014;3(1):67-82.
12. Downey D, Happ MB. The Need for Nurse Training to Promote Improved Patient-Provider Communication for Patients with Complex Communication Needs. Perspect Augmen Altern Commun. 2013;22(2):112-19. [DOI:10.1044/aac22.2.112]
13. Riley JB. Communication in Nursing. 8th Edition ed. Edition T, Editor: Elsevier Health Sciences; 2017.
14. Mohammadi I, Mozafari M, Jamshid Beigi E. Barriers to Effective Nurse-Patient Communication from Perspective of Nurses Employed in Educational Hospitals of Ilam. Neyshabur Univ Med Sci J. 2014;2(3):20-27. [Persian]
15. Anoosheh M, Zarkhah S, Faghihzadeh S, Vaismoradi M. Nurse-Patient Communication Barriers in Iranian Nursing. Inter Nurs Rev. 2009;56(2):243-49. [DOI:10.1111/j.1466-7657.2008.00697.x]
16. Matin M, Parvin N, Raeisi S, Deris F, Raeisi MH. The Study of the Relationship Between Nurses and Patients in Hajar Hospital Wards of Shahrekord in 2010. Clin Nurs Midwifery J. 2012;1(2):1-8. [Persian]
17. Ramezanli S, Jahromi ZB. Barriers of Nurse-Patient's Effective Communication from Nurse's Viewpoint. Edu Ethics Nurs J. 2014;2(4):1-6. [Persian]
18. Jahromi MK, Ramezanli S. Evaluation of Barriers Contributing in the Demonstration of an Effective Nurse-Patient Communication in Educational Hospitals of Jahrom, 2014. Global J Health Sci. 2014;6(6):54-60. [DOI:10.5539/gjhs.v6n6p54]
19. Fakhr‐Movahedi A, Salsali M, Negharandeh R, Rahnavard Z. A Qualitative Content Analysis of Nurse-Patient Communication in Iranian Nursing. Inter Nurs Rev. 2011; 58(2):171-80. [DOI:10.1111/j.1466-7657.2010.00861.x]
20. Farnia F, Abaszadeh A, Borhani F. Barriers to Developing the Nurse-Patient Relationship in Operation Room: A Qualitative Content Analysis. Qual Res Health Sci J. 2013;2(1):76-89. [Persian]
21. Norouzinia R, Aghabarari M, Shiri M, Karimi M, Samami E. Communication Barriers Perceived by Nurses and Patients. Global J Health Sci. 2016;8(6):65-74. [DOI:10.5539/gjhs.v8n6p65]
22. Rassouli M, Zamanzadeh V, Abbaszadeh A, Nikanafar A, Alavi-Majd H, Mirza Ahmadi F, et al. Patient-Centered Communication Barriers: Experiences of Patients with Cancer, Their Family Members and Nurses. Urmia Nurs Midwifery Fac J. 2014;11(10):753-64. [Persian]
23. Pejhmankhah S, Farajzadeh Z, Nakhae M, Saadatjoo S, Kianfar S. Effective Factors in Communication with Patients and Bbarriers from Nurses' Perspective Val-e-asr Hospital-Birjand. Mod Care J. 2009;5(1):46-51.
24. Celik H, Lagro‐Janssen T, Klinge I, Van Der Weijden T, Widdershoven G. Maintaining Gender Sensitivity in the Family Practice: Facilitators and Barriers. Eval Clin Pract J. 2009;15(6):1220-25. [DOI:10.1111/j.1365-2753.2009.01128.x]
25. Tay LH, Ang E, Hegney D. Nurses' Perceptions of the Barriers in Effective Communication with Inpatient Cancer Adults in Singapore. Clin Nurs J. 2012;21(17‐18):2647-58. [DOI:10.1111/j.1365-2702.2011.03977.x]
26. Im E-O, Chee W, Guevara E, Lim H-J, Liu Y, Shin H. Gender and Ethnic Differences in Cancer Patients' Needs for Help: An Internet Survey. Inter J Nurs Stud. 2008;45(8):1192-204. [DOI:10.1016/j.ijnurstu.2007.09.006]
27. Baraz PS, Shariati AA, Alijani RH, Moein MS. Assessing Barriers of Nurse-Patient's Effective Communication in Educational Hospitals of Ahwaz. Nurs Res. 2010;5(16):45-52.
28. Aghabarari M, Mohammadi I, Varvani FA. Barriers to Application of Communicative Skills by Nurses in Nurse - Patient Interaction: Nurses and Patients'perspective. Iran J Nurs (Ijn). 2009;22(61):19-31. [Persian]
29. Aghamolaei T, Hasani L. Communication Barriers among Nurses and Elderly Patients. Bimonthly J Hormozgan Univ Med Sci. 2011;14(4):312-18. [Persian]
30. Park E-K, Song M. Communication Barriers Perceived by Older Patients and Nurses. Inter J Nurs Stud. 2005;42(2):159-66. [DOI:10.1016/j.ijnurstu.2004.06.006]
31. Bridges J, Nicholson C, Maben J, Pope C, Flatley M, Wilkinson C, et al. Capacity for Care: Meta‐Ethnography of Acute Care Nurses' Experiences of the Nurse‐Patient Relationship. Adv Nurs J. 2013;69(4):760-72. [DOI:10.1111/jan.12050]
32. Okougha M, Tilki M. Experience of Overseas Nurses: The Potential for Misunderstanding. British J Nurs. 2010;19(2):102-106. [DOI:10.12968/bjon.2010.19.2.46293]
33. Saeedi Geraghani H, Nuhi E. Investigation Barriers to Educating and Establishing Communication with Patient from Nurses Perspective of in the Hospitals of Jiroft City in the Year 2015. Nurs Edu J. 2017;6(3):1-7. [DOI:10.21859/jne-06031]
34. Hashemi M, Garshad A. Assesment Job Stress it in Nursing Personal in a Selected Teaching Hospital of North Khorasan University of Medical Sciences 2008. North Khorasan Univ Med Sci J. 2012;4(1):95-102. [Persian] [DOI:10.29252/jnkums.4.1.95]
35. Maguire P, Faulkner A, Booth K, Elliott C, Hillier V. Helping Cancer Patients Disclose their Concerns. Eur J Cancer. 1996;32(1):78-81. [DOI:10.1016/0959-8049(95)00527-7]
36. Chan EA, Jones A, Fung S, Wu SC. Nurses' Perception of Time Availability in Patient Communication in Hong Kong. Clin Nurs J. 2012;21(7‐8):1168-77. [DOI:10.1111/j.1365-2702.2011.03841.x]
37. Cleary M, Edwards C, Meehan T. Factors Influencing Nurse-Patient Interaction in the Acute Psychiatric Setting: an Exploratory Investigation. Australian New Zealand J Men Health Nurs. 1999;8(3):109-16. [DOI:10.1046/j.1440-0979.1999.00141.x]
38. Tunc T, Kutanis RO. Role Conflict, Role Ambiguity, and Burnout in Nurses and Physicians at a University Hospital in Turkey. Nurs & Health Sci. 2009;11(4):410-16. [DOI:10.1111/j.1442-2018.2009.00475.x]
39. Lotzkar M, Bottorff JL. An Observational Study of the Development of a Nurse-Patient Relationship. Clin Nurs Res. 2001;10(3):275-94. [DOI:10.1177/c10n3r5]
40. Usher K, Monkley D. Effective Communication in an Intensive Care Setting: Nurses' Stories. Contemp Nurse. 2001;10(1-2):91-101. [DOI:10.5172/conu.10.1-2.91]
41. Kruijver IP, Kerkstra A, Bensing JM, Van De Wiel HB. Nurse-Patient Communication in Cancer Care: A Review of the Literature. Cancer Nurs. 2000;23(1):20-31. [DOI:10.1097/00002820-200002000-00004]
42. Bolster D, Manias E. Person-Centred Interactions between Nurses and Patients During Medication Activities in an Acute Hospital Setting: Qualitative Observation and Interview Study. Inter J Nurs Stud. 2010;47(2):154-65. [DOI:10.1016/j.ijnurstu.2009.05.021]
43. Loghmani L, Borhani F, Abbaszadeh A. Factors Affecting the Nurse-Patients' Family Communication in Intensive Care Unit of Kerman: A Qualitative Study. Caring Sci J. 2014;3(1):67-82.
44. Cioffi RJ. Communicating with Culturally and Linguistically Diverse Patients in an Acute Care Setting: Nurses' Experiences. Inter J Nurs Stud. 2003;40(3):299-306. [DOI:10.1016/S0020-7489(02)00089-5]
45. Bartlett JG, Gerding DN. Clinical Recognition and Diagnosis of Clostridium Difficile Infection. Clin Infec Dis. 2008;46(1):12-18. [DOI:10.1086/521863]
46. Mendes IAC, Trevizan MA, Nogueira MS, Sawada NO. Humanizing Nurse-Patient Communication: A Challenge and a Commitment. 1999.
47. Manongi RN, Nasuwa FR, Mwangi R, Reyburn H, Poulsen A, Chandler CI. Conflicting Priorities: Evaluation of an Intervention to Improve Nurse-Parent Relationships on a Tanzanian Paediatric Ward. Hum Resour Health. 2009;7(1):50-64. [DOI:10.1186/1478-4491-7-50]
48. Wilkinson S. Factors which Influence How Nurses Communicate with Cancer Patients. Adv Nurs J. 1991;16(6):677-88. [DOI:10.1111/j.1365-2648.1991.tb01726.x]
49. Gysels M, Richardson A, Higginson IJ. Communication Training for Health Professionals who Care for Patients with Cancer: A Systematic Review of Effectiveness. Support Care Cancer. 2004;12(10):692-700. [DOI:10.1007/s00520-004-0666-6]
50. Heaven C, Clegg J, Maguire P. Transfer of Communication Skills Training from Workshop to Workplace: The Impact of Clinical Supervision. Patient Edu Couns. 2006;60(3):313-25. [DOI:10.1016/j.pec.2005.08.008]

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.