Volume 5, Issue 1 (Summer 2019)
SJNMP 2019, 5(1): 69-81 |
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1- Arak Islamic Azad University
2- Allameh Tabatabai University
3- Arak Islamic Azad University , Fathimard8716@yahoo.com
4- Yasouj Islamic Azad University
5- Shahid Beheshti University of Medical Sciences
2- Allameh Tabatabai University
3- Arak Islamic Azad University , Fathimard8716@yahoo.com
4- Yasouj Islamic Azad University
5- Shahid Beheshti University of Medical Sciences
Abstract: (2653 Views)
Background & Aim: One of the major goals of the health system is to ensure customer satisfaction with services provided, which shows the degree of matching of services to the desired quantity and quality of customers. Therefore, this study aimed to determine the relationship between the psychological capital of managers with the work quality of life of nurses and client satisfaction.
Materials & Methods: This correlational research was performed on 371 nurses, senior managers, and clients of Shafa Hospital in Semnan, Iran, in 2015-2016. Data collection tools were psychological Capital Questionnaire (PCQ), quality of work life questionnaire, and client satisfaction questionnaire. In addition, data analysis was performed in SPSS version 21.
Results: In this study, a positive and significant relationship was observed between the psychological capital of managers and the work quality of nurses (P=0.03) and client satisfaction (P=0.01). Results of multiple regression showed that hope and self-efficacy of managers had a significant share in the prediction of the variable of work life quality of nurses (P=0.01). In addition, the variable of optimism of nurses only predicted the satisfaction of clients (P=0.01).
Conclusion: Improving the psychological capital of managers will increase the value added in the performance of nurses, provision of suitable services, and increased satisfaction of clients. Therefore, it is suggested that interventions be carried out to improve psychological capital.
Materials & Methods: This correlational research was performed on 371 nurses, senior managers, and clients of Shafa Hospital in Semnan, Iran, in 2015-2016. Data collection tools were psychological Capital Questionnaire (PCQ), quality of work life questionnaire, and client satisfaction questionnaire. In addition, data analysis was performed in SPSS version 21.
Results: In this study, a positive and significant relationship was observed between the psychological capital of managers and the work quality of nurses (P=0.03) and client satisfaction (P=0.01). Results of multiple regression showed that hope and self-efficacy of managers had a significant share in the prediction of the variable of work life quality of nurses (P=0.01). In addition, the variable of optimism of nurses only predicted the satisfaction of clients (P=0.01).
Conclusion: Improving the psychological capital of managers will increase the value added in the performance of nurses, provision of suitable services, and increased satisfaction of clients. Therefore, it is suggested that interventions be carried out to improve psychological capital.
Type of Study: Research |
Subject:
Special
Received: 2018/12/29 | Revised: 2019/09/3 | Accepted: 2019/06/9 | Published: 2019/10/24 | ePublished: 2019/10/24
Received: 2018/12/29 | Revised: 2019/09/3 | Accepted: 2019/06/9 | Published: 2019/10/24 | ePublished: 2019/10/24
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