Volume 5, Issue 1 (Summer 2019)                   SJNMP 2019, 5(1): 69-81 | Back to browse issues page

XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Makhlooq M, Simi Z, FathiMard F, Mohammadi M, Ghaderi S. The Relationship between Psychological Capital of Managers with Work Quality of Life of Nurses and Client Satisfaction in Semnan, Iran. SJNMP. 2019; 5 (1) :69-81
URL: http://sjnmp.muk.ac.ir/article-1-196-en.html
1- Arak Islamic Azad University
2- Allameh Tabatabai University
3- Arak Islamic Azad University , Fathimard8716@yahoo.com
4- Yasouj Islamic Azad University
5- Shahid Beheshti University of Medical Sciences
Abstract:   (88 Views)
Background & Aim: One of the major goals of the health system is to ensure customer satisfaction with services provided, which shows the degree of matching of services to the desired quantity and quality of customers. Therefore, this study aimed to determine the relationship between the psychological capital of managers with the work quality of life of nurses and client satisfaction.
Materials & Methods: This correlational research was performed on 371 nurses, senior managers, and clients of Shafa Hospital in Semnan, Iran, in 2015-2016. Data collection tools were psychological Capital Questionnaire (PCQ), quality of work life questionnaire, and client satisfaction questionnaire. In addition, data analysis was performed in SPSS version 21.
Results: In this study, a positive and significant relationship was observed between the psychological capital of managers and the work quality of nurses (P=0.03) and client satisfaction (P=0.01). Results of multiple regression showed that hope and self-efficacy of managers had a significant share in the prediction of the variable of work life quality of nurses (P=0.01). In addition, the variable of optimism of nurses only predicted the satisfaction of clients (P=0.01).
Conclusion: Improving the psychological capital of managers will increase the value added in the performance of nurses, provision of suitable services, and increased satisfaction of clients. Therefore, it is suggested that interventions be carried out to improve psychological capital.
Full-Text [PDF 596 kb]   (28 Downloads)    
Type of Study: Research | Subject: Special
Received: 2018/12/29 | Revised: 2019/09/3 | Accepted: 2019/06/9

References
1. Steinhardt MA, Dolbier CL, Gottlieb NH, Mc Calister KT. The relationship between hardiness, supervisor support, group cohesion, and job stress as predictors of job satisfaction. Am J Health Promot. 2003; 17(6): 382-9. [DOI:10.4278/0890-1171-17.6.382]
2. Ziaei H, Katibeh M, Mirzadeh M, Sedigh RM, Rabbanikhah Z. Patient Satisfaction with Outpatient/Inpatient Ophthalmologic Services at Labbafinejad Medical Center Bina J Ophthalmol, 2009; 14 (3): 289-297. [In Persian]
3. Kirchheimer B. The patient's perspective. Hospitals must report patient-satisfaction data or face a financial hit; For many it's just business as usual, for others it poses some challenges. Modern Healthcare 2007;37(29):26-31.
4. Ilies R, Judge TA. On the heritability of job satisfaction: the mediating role of personality. J Appl Psycho. 2003; 88(4): 750-9. [DOI:10.1037/0021-9010.88.4.750]
5. Hsu, M.Y; Kernohan, G. Dimensions of hospital nurses' quality of working life. Journal of Advanced Nursing. 2006; 54(1): 126-131. [DOI:10.1111/j.1365-2648.2006.03788.x]
6. Chiok Foong L. Leadership behaviours: effects on job satisfaction, productivity and organizational commitment. J Nurs Manag. 2001; 9(4): 191-204. [DOI:10.1046/j.1365-2834.2001.00231.x]
7. Soltani, E. Human resource productivity. 2007. Tehran: Ardakan publisher.
8. Moorhed, G; Griffin, R. Organizational Behavior. 5th Edition. Hongton. 1998. Mifflin Company.
9. Cohen JD. The aging nursing workforce: How to retain experienced nurses. Journal of Health Care Management. 2006; 51(4): 233-245. [DOI:10.1097/00115514-200607000-00006]
10. Sandrick K. Putting the emphasis on employees-as an award-winning employer, Babtist health care has distant memories of the workforce shortage. Trustee. 2003; 6-10.
11. Saraji A, Nasl G; Dargahi H. Study of quality of worklife. Iranian J Pub Health. 2006; 35(4): 8-14.
12. Shahrokh R. Health ministry couldn't get customer satisfaction. J General Prac. 2008; 1(7): 10. [In Persian]
13. Brown JB, Boles M, Mullooly JP, Levinson W. Effect of clinician communication skills training on patient satisfaction: a randomized, controlled trial. Annals of Internal Medicine. 1999 Dec 7;131(11):822-9. [DOI:10.7326/0003-4819-131-11-199912070-00004]
14. Faraji H. Labor productivity in organizations. Iranian National Productivity Conference. 2006; 1-12.
15. Luthans F, Avolio BJ. Positive psychological capital:Measurement and relationship with performance and satisfaction. Personnel Psychology. 2007; 60: 541-572. [DOI:10.1111/j.1744-6570.2007.00083.x]
16. Nelson D, Cooper CL. Positive Organizational Behavior. (pp. 1-8). 2007; California: SAGE Publications.
17. Luthans, F; Youssef, C; Avolio, B. J. Psychological Capital: Developing the human competitive edge. 2007; Oxford University Press. [DOI:10.1093/acprof:oso/9780195187526.001.0001]
18. Sinha PS, Talwar T, Rajpal R. Co-relational study of organizational commitment, self-efficacy and psychological barriers to technological change. Psychologia. 2002; 45(3): 176-183. [DOI:10.2117/psysoc.2002.176]
19. Youssef C, Luthans F. Positive organizational behavior in the workplace: The impact of hope, optimism, and resilience. J Manag. 2007; 33(5): 774-800. [DOI:10.1177/0149206307305562]
20. Seyed Javadin R, Hasangholipour T, Astaraki S. The effect of happiness on administrative health with mediating effect of quality of work life. Journal of Organizational Behavior Studies. 2017; 5 (2): 1-24.
21. Mirzaei H, Mirzaei M, Fathi L. Investigating the Relationship between Dimensions of Religiousness and Psychological Capital. Contemporary sociology research, 2018; 12: 1-21.
22. Fayyazi M, Simar AsL N, Laveh M. Using positivist psychology in organization leadership and management. National congress on management and leadership challenges in Iranian organizations. Isfahan Azad University of science and research Isfahan Azad University of science and research Isfahan. 2010.
23. Yazdani N, Khorakiyan AR, Rahimnia F. Investigating the effect of psychological capital on the dimensions of deviant behaviors in the workplace. Third Conference on Management, Accounting and Knowledge Based Economics. 2017.
24. Khalife Soltani H, Vali F, Sehat S. The Effect of Positive Psychological Capital on Improving Employee Performance: a Study on the Nationwide Insurance Company of Tehran. Management Science of Iranian. 2014; 33: 47-68.
25. Mahdad A, Mahdavi Rad N, Golparvar M. The relationship between work life quality and organizational commitment. New findings in psychology. Journal of Social Psychology (new findings in psychology). 2010; 20 (5): 41-53.
26. Mosaddegh‎Rad AM. Evaluation of the rate of satisfaction in hospitalized patient in Ghazvin Razi hospital. Journal of Management and Information in Health and Treatment. 2004: 83: 28- 32. [In Persian]
27. Arab M, Shabaninejad H, Rashidian A, Rahimi A, Purketabi K. A survey on working life quality of specialists working in affiliated hospitals of TUMS. Hospital journal. 2012; 11(4): 19-24.
28. Hobfoll SE. Conservation of resources: A new attempt at conceptualizing stress. American psychologist. 1989; 44(3): 513-24. [DOI:10.1037/0003-066X.44.3.513]
29. Masoodi F. The relationship between psychological capital and staff job satisfaction and Clients satisfaction. Dissertation of AM, Alzahra University, Faculty of Psychology and Educational Sciences, 2011.
30. Cheung F, Tang CSk, Tang S. Psychological capital as a moderator between emotional labor, burnout, and job satisfaction among school teachers in China. Int J Stress Manag. 2011; 18(4): 348-371. [DOI:10.1037/a0025787]
31. Fredrickson BL, Tugade MM, Waugh CE, Larkin GR. What good are positive emotions in crises? A prospective study of resilience and emotions following the terrorist attacks on the United States on September 11th. Pers Soc Psychol. 2003; 84(2):365-76. [DOI:10.1037/0022-3514.84.2.365]
32. Luthans F, Jensen SM. Hope: A new positive strength for human resource development. Hum Resour Dev Rev. 2002; (3): 304-32. [DOI:10.1177/1534484302013003]
33. Chemers MM. Dispositional affect and leadership effectiveness: A comparison of self-esteem, optimism and efficacy. Pers Soc Psychol Bull. 2000; 26(3):267-7. [DOI:10.1177/0146167200265001]
34. Avey JB, Wernsing TS, Luthans F. Can positive employees help positive organizational change? Impact of psychological capital and emotions on relevant attitudes and behaviors. J Appl Behav Sci. 2008; 44(1):48-70. [DOI:10.1177/0021886307311470]
35. Luthans F, Youssef CM, Avolio BJ. Psychological human competitive edge: Oxford University Press; 2006 [DOI:10.1093/acprof:oso/9780195187526.001.0001]

Add your comments about this article : Your username or Email:
CAPTCHA

Send email to the article author


© 2019 All Rights Reserved | Scientific Journal of Nursing, Midwifery and Paramedical Faculty

Designed & Developed by : Yektaweb