Volume 5, Issue 4 (Spring 2020)                   SJNMP 2020, 5(4): 72-83 | Back to browse issues page

XML Persian Abstract Print

Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Jamsahar M, Khaki S, Esmeilpour Zanjani S, Mashouf S. Comparison of Quality of Nursing Cares from the Perspective of Nurses and Patients. SJNMP 2020; 5 (4) :72-83
URL: http://sjnmp.muk.ac.ir/article-1-285-en.html
1- Shahid Beheshti University of Medical Sciences
2- University of Social Welfare and Rehabilitation Sciences , skhaki170@gmail.com
3- Tehran Medical Branch, Islamic Azad University,
Abstract:   (2752 Views)
Background & Aim: Quality is the most important issue in the field of healthcare services provision, especially the nursing field. Since one can never achieve an absolute level of quality, it is imperative to constantly review this issue. This study aimed to evaluate the quality of nursing care from the perspective of nurses and patients.
Materials & Methods: This descriptive-analytical study was performed on 210 hospitalized patients and 210 nurses working in Shahid Beheshti health care centers selected by convenience sampling in 2014. Data were collected using the valid and reliable 72-item questionnaire of QUALPACS nursing care competed by all nurses and patients. In addition, data analysis was performed in SPSS version 21 using independent t-test and Mann-Whitney U.
Results: In this study, the mean age of the nurses and patients was 34.14 and 50.69 years, respectively. Moreover, 37.4% of patients and 84% of nurses considered the quality of nursing cares in the psychosocial dimension to be suitable. In addition, 38.8% of patients and 79% of nurses mentioned that nursing care quality was suitable in the physical dimension. Finally, 41.3% of patients and 68.5% of nurses considered the quality of nursing care in the communication dimension to be suitable. According to Mann-Whitney U results, there was a significant difference between the viewpoints of patients and nurses regarding the quality of nursing care (P<0.001).
Conclusion: According to the results of the study, patients and nurses had different perceptions and viewpoints about quality of care due to having various intellectual backgrounds and life experiences. Therefore, it is necessary to periodically reassess the quality standards of care with a client-centered approach.
Full-Text [PDF 1151 kb]   (1140 Downloads)    
Type of Study: Research | Subject: Special
Received: 2019/10/15 | Revised: 2020/07/19 | Accepted: 2019/12/8 | Published: 2020/03/20 | ePublished: 2020/03/20

1. Pazargadi M, Tafreshi MZ, Abedsaeedi Z, Majd HA. And Lankshear AJ. Indicators for the development of nursing care quality in Iran. Int Nurs Rev 2008; 55 (2): 399-406. [DOI:10.1111/j.1466-7657.2008.00642.x]
2. Zhao SH, and Akkadechanunt T. Patients perception of qualitynursing care in a chinese hospital.International Journal of Nursing and Midwifery. 2011:3(9):145-49.
3. Charalambous A, Beadsmoore A. Towards a theory of quality nursing care for patients with cancer through hermeneutic phenomenology. Eur J Oncol Nurs. 2009;13(5):350-60. [DOI:10.1016/j.ejon.2009.04.011]
4. Williams AM. The delivery of quality nursing care: a grounded theory study of the nurse's perspective. J Adv Nurs. 1998;27(4):808-16. [DOI:10.1046/j.1365-2648.1998.00590.x]
5. Burhans LM, Alligood MR. Quality nursing care in the words of nurses. J Adv Nurs.2010; 3(3): 66-97 [DOI:10.1111/j.1365-2648.2010.05344.x]
6. Salsali M, Noktedan H, Zagheri Tafreshi M, Mehrdad N, Maddah BS, Cheraghi MA. General standards of care and professional nursing. Tehran, Iran: Mehr Ravash; 2011.
7. De Almeida Araujo IM, da Silva RM, Bonfim IM, Fernandez AF. Nursing communication in nursing care to mastectomies women: a grounded theory study. Rev Lat Am Enfermagem. 2010;1 (3):54-60 [DOI:10.1590/S0104-11692010000100009]
8. Neishabori M, Ghorbani R, Sadeghi T. Nurses' and Patients' iewponts Regaring Quality of Nursing Care in the Teaching Hospitals of Semnan University of Medical Sciences. Koomesh. 2011;12(2):134-43. [Persian].
9. Ahmadi F, Nobahar M, Alhani F, Falahi Khoshknab M. Perspectives of Retired Nurses on Factors that Affect Quality of Nursing Care. 2011; 2(4):30-32
10. Dabirian A, Zolfaghari H, Abed Saidi J. and Alavi Majd H.Views of AIDS patients regarding nursing care quality in healthcare centers affiliated to Shaheed Beheshti and Tehran Universitis of Mesical Sciences. Shaheed Beheshti Uniof Med Sci.2008;18 (3): 40-45 [Persian].
11. Zaman Zadeh V, Moghadasiyan S, Vali Zadeh L, Haghighi Khoshku N. Comparing the patients and nurses viewpoints about the nursing care quality Offered in educational hospital. Journal of Nursing and Midwifery of Tabriz Medical Sciences University 2004; 1(2): 4-12.
12. Wandelt MA, Phaneuf MC. Three instruments for measuring the quality of nursing care. Hospital Topics. 1972;50(8):20-9. [DOI:10.1080/00185868.1972.9947925]
13. Haghighi Khoshkho N. The quality of nursing care from nurses and patients viewpoints in the Teaching hospitals of Tabriz university of Medical Sciences. [MA thesis]. Tabriz: Tabriz University of Medical Sciences; 2004.
14. Neishabory M, Raeisdana N, Ghorbani R, Sadeghi T. Nurses' and patients' viewpoints regarding quality of nursing care in the teaching hospitals of Semnan University of Medical Sciences, 2009. Koomesh 2010; 12(2): 134-43.
15. Rastian ML. The effect of nursing process applying on nursing care quality of patients in Shahid Beheshti hospital of Yasouj university of Medical Sciences [MA thesis]. Yasouj: Yasouj University of Medical Sciences; 2012.
16. Ebrahimi H, Namdar H, Vahidi.Quality of nursing care in psychiatric wards of university hospitals in northwest of iran from the perceptions of nurses. Journal of Caring Sciences (JCS) 2012; 1(2): 79-84.
17. Akbari Kaji M, Farmahani Farahani B. the effect of nursing process education on nursing care quality of schizophrenic patients. Journal of Kashan University of Medical Sciences (FEYZ) 2011; 15(1): 32-7.
18. Paryad A, Masooleshadman R, Kazemnejad A. Evaluating of head nurses perspectives in quality of care in healthcare centers in Rasht. Holistic Nursing and Midwifery Journal 2001; 10 (36 -37): 30 - 38.
19. Shannon SE, Mitchell PH. Cian KC. Patients, Nurses, and physicians have differing views of quality of critical care. Journal of Nursing Scholarship 2002; 12(3): 34: 173-79. [DOI:10.1111/j.1547-5069.2002.00173.x]
20. Dehghani A. Kermanshahi SM. Evaluating of compliance with professional ethical standards in nursing practice from Nursing Staff's Viewpoints in in Tehran University of Medical Sciences. Modern care journal 2013; 9 (3): 208-16.
21. Wichowski HC, Kubsch SM. Ladwig J, Torres C. Patients' and Nurses 'perceptions of quality nursing activities. Br J Nurs 2003; 12 (1): 1122 -29. [DOI:10.12968/bjon.2003.12.19.11804]
22. Williams SA. Quality and Care: patients' perception. Journal of Nursing Care Quality 1998; 12(6): 18 - 25. [DOI:10.1097/00001786-199808000-00006]
23. Hallstrom I, Elander G. A comparison of patient needs as ranked by patients and nurses. Scandinavia Journal of Caring Science 2001; 12 (4): 228 -34. [DOI:10.1046/j.1471-6712.2001.00017.x]
24. Parsa-Yekta Z, Sharifi-Neiestanak N, Mehran A, Imani-Pour M. Quasi experimental research on anxiety and satisfaction of patients undergoing open cardiac surgery having intubation. Hayat 2002; 8(3): 5-12.

Add your comments about this article : Your username or Email:

Send email to the article author

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

© 2023 CC BY-NC 4.0 | Scientific Journal of Nursing, Midwifery and Paramedical Faculty

Designed & Developed by : Yektaweb